What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Name Email Address Message Thank you! Oops! Related Content If a Tree Falls This handy video helps you stay prepared in case a fallen tree has damaged your house. Keeping Summer Safe: Pool and Spa Safety Tips Each year hundreds of children die or are injured in pool accidents. By taking seven steps, you can keep your pool safe. Protecting Those Who Matter Most The importance of life insurance, how it works, and how much coverage you need.